General terms and conditions
General Terms and Conditions with Customer Information
1. scope of application
2. offers and service descriptions
3. order process and conclusion of contract
4. prices and shipping costs
5 Delivery, availability of goods
6. payment modalities
7. retention of title
8 Warranty for material defects and guarantee
9. liability
10. storage of the text of the contract
11. final provisions
1. scope of application
1.1. The business relationship between D&F Sweets GmbH, Hirzenrott 6, 52076 Aachen, Germany (hereinafter referred to as the “Seller”) and the customer (hereinafter referred to as the “Customer”) shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.
1.2. A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
1.3. Deviating terms and conditions of the customer shall not be recognised unless the seller expressly agrees to their validity.
2. offers and service descriptions
2.1 Seminare/Webinare
2.1.1 Die Darstellung der Produkte im Online-Shop stellt kein rechtlich bindendes Angebot, sondern eine Aufforderung zur Abgabe einer Bestellung dar. Descriptions of services in catalogues and on the Seller’s websites do not have the character of an assurance or guarantee.
2.1.2 Alle Angebote gelten „solange der Vorrat reicht“, wenn nicht bei den Produkten etwas anderes vermerkt ist. Errors and omissions excepted.
2.1.3 Die D&F Sweets GmbH bietet Ihnen ein nicht-exklusives, begrenztes Recht, auf den Inhalt dieses Webinars/Seminars zuzugreifen, ihn zu nutzen und anzuzeigen. Sie sind nicht berechtigt, das Webinar/Seminar auf Video- oder Tonband aufzunehmen, per Videotelefon oder auf andere Weise weiterzugeben, Urheberrechtsvermerke oder andere Hinweise der D&F Sweets GmbH auf den Kursmaterialien zu entfernen, die Inhalte der D&F Sweets GmbH zu kopieren, zu vervielfältigen, neu zu veröffentlichen, zu disassemblieren, zu dekompilieren, zurückzuentwickeln, herunterzuladen, zu veröffentlichen, zu senden, zu übertragen, der Öffentlichkeit zugänglich zu machen oder auf andere Weise zu nutzen, es sei denn, Sie verwenden die Inhalte der D&F Sweets GmbH für Ihren persönlichen, nicht kommerziellen Gebrauch. Jede andere Verwendung von Inhalten bedarf der vorherigen schriftlichen Genehmigung der D&F Sweets GmbH
2.2 Musterherstellung/ Rezeptentwicklung
2.2.1 An den im Rahmen des zwischen dem Kunden und D&F abgeschlossenen Vertrages von D&F angefertigten Rezepturen, Mustern und Verfahren räumt D&F dem Kunden die für den Geschäftsbetrieb erforderliche Anzahl an einfachen Nutzungsrechten ein, einschließlich des Rechts zur Bearbeitung und sonstigen Umarbeitung. Zur Ausübung dieser Rechte ist der Auftraggeber auch nach Beendigung dieses Vertrages berechtigt. Die Verbreitung und die öffentliche Zugänglichmachung solcher Rezepturen, Mustern und Verfahren durch den Kunden sind während und auch nach Beendigung des zwischen dem Kunden und D&F zustande gekommenen Vertrages nicht gestattet.
2.2.2 Es oblieget der Verantwortung des Kunden die D&F Sweets GmbH über etwaige Länder, Religionen oder Kulturspezifische Restriktionen bei der Verwendung von Rohstoffen vor Vertragsabschluss zu informieren. Die entstehenden Kosten oder Mehraufwendungen, die durch Missachtung entstehen, gehen zu Lasten des Kunden.
3. order process and conclusion of contract
3.1. The customer can select products from the seller’s range without obligation and collect them in a so-called shopping basket via the [in den Warenkorb] button. Within the shopping basket, the product selection can be changed, e.g. deleted. Subsequently, the customer can proceed to the completion of the order process within the shopping basket via the button [Weiter zur Kasse].
3.2. By clicking the [zahlungspflichtig bestellen] button, the customer submits a binding request to purchase the goods in the shopping cart. Vor Abschicken der Bestellung kann der Kunde die Daten jederzeit ändern und einsehen sowie mithilfe der Browserfunktion „zurück“ zum Warenkorb zurückgehen oder den Bestellvorgang insgesamt abbrechen. Required information is marked with an asterisk (*).
3.3. The seller then sends the customer an automatic confirmation of receipt by e-mail in which the customer’s order is listed again and which the customer can print out using the “Print” function (order confirmation). The automatic acknowledgement of receipt merely documents that the seller has received the customer’s order and does not constitute acceptance of the application. The purchase contract is only concluded when the seller has dispatched or handed over the ordered product to the customer within 2 days or has confirmed the dispatch to the customer within 2 days with a second e-mail, express order confirmation or sending of the invoice. Acceptance may further be effected by a request for payment sent by the Seller to the Customer and at the latest by the completion of the payment transaction. In the event of several acceptance procedures, the earliest acceptance time shall be decisive. If the seller does not accept the customer’s offer within the acceptance period, no contract is concluded and the customer is no longer bound by his offer.
3.4 In the case of customers who are companies, the aforementioned period for dispatch, handover or order confirmation is seven days instead of two.
3.5. If the seller allows payment in advance, the contract is concluded with the provision of the bank details and request for payment. If the payment has not been received by the Seller within 10 calendar days after sending the order confirmation despite the due date even after a renewed request, the Seller shall withdraw from the contract with the consequence that the order shall lapse and the Seller shall not be obliged to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the item in the case of advance payment is therefore made for a maximum of 10 calendar days.
4. prices and shipping costs
4.1. All prices stated on the Seller’s website are inclusive of the applicable statutory value added tax.
4.2. In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs will be clearly communicated to the buyer on a separate information page and during the ordering process.
5 Delivery, availability of goods
5.1. If payment in advance has been agreed, delivery shall be made after receipt of the invoice amount.
5.2. Should the delivery of the goods fail through the fault of the buyer despite three attempts at delivery, the seller may withdraw from the contract. Any payments made will be refunded to the customer without delay.
5.3. If the ordered product is not available because the seller is not supplied with this product by its supplier through no fault of its own, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or if the customer does not want a comparable product to be delivered, the seller will immediately reimburse the customer for any consideration already paid.
5.4. Customers will be informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description.
5.5 In the case of customers who are companies, the risk of accidental loss and accidental deterioration of the goods shall pass to the Buyer as soon as the Seller has delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment; the stated delivery dates and deadlines are not fixed dates, subject to promises and agreements to the contrary.
5.6 The Seller shall not be responsible for delays in delivery and performance due to force majeure and due to unforeseeable events which make delivery significantly more difficult or impossible for the Seller vis-à-vis customers who are entrepreneurs, even in the case of bindingly agreed deadlines and dates. In this case, the seller is entitled to postpone the delivery or service for the duration of the hindrance plus a reasonable start-up period. The right to postpone the deadline also applies to customers who are entrepreneurs in cases of unforeseeable events that affect the operations of a pre-supplier and for which neither the pre-supplier nor the seller is responsible. During the duration of this impediment, the customer is also released from his contractual obligations, in particular payment. If the delay is unreasonable for the customer, the customer may withdraw from the contract by written declaration after setting a reasonable deadline or after mutual consultation with the seller.
6. payment modalities
6.1. The customer can choose from the available payment methods within the framework of and before completing the order process. Customers will be informed about the available means of payment on a separate information page.
6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
6.3. If third-party providers are commissioned with the payment processing, e.g. Paypal. their general terms and conditions shall apply.
6.4. If the due date for payment is determined according to the calendar, the customer shall already be in default by missing the deadline. In this case, the customer shall pay the statutory interest on arrears.
6.5. The customer’s obligation to pay default interest does not preclude the seller from claiming further damages for default.
6.6. The customer shall only have a right of set-off if his counterclaims have been legally established or recognised by the seller. The customer may only exercise a right of retention insofar as the claims result from the same contractual relationship.
7. retention of title
The delivered goods remain the property of the seller until full payment has been made.
For customers who are entrepreneurs, the following shall apply in addition: The seller shall retain title to the goods until all claims arising from an ongoing business relationship have been settled in full; the buyer shall be obliged to treat the purchased item with care as long as title has not yet passed to him. In particular, he shall be obliged to insure it adequately at his own expense against theft, fire and water damage at replacement value, insofar as this is appropriate or customary in the industry. If maintenance and inspection work has to be carried out, the buyer shall carry this out in good time at his own expense. The processing or transformation of the reserved goods by the customer shall always be carried out for the seller. If the reserved goods are processed with other items not belonging to the Seller, the Seller shall acquire co-ownership of the new item in the ratio of the value of the reserved goods to the other processed items at the time of processing. In all other respects, the same shall apply to the item created by processing as to the goods subject to retention of title. The customer also assigns the claim to secure the claims against him which arise against a third party through the combination of the reserved goods with a property. Access by third parties to the goods owned or co-owned by the seller shall be notified by the customer without delay. The customer shall bear any costs for a third-party action or costs for an extrajudicial release arising from such interventions. The customer is entitled to resell the goods subject to retention of title in the ordinary course of business. The customer already assigns to the seller by way of security all claims arising from the resale or other legal grounds with regard to the goods subject to retention of title (including all balance claims from current account). The seller revocably authorises the customer to collect the claims assigned to the seller for his account and in his own name. This direct debit authorisation may be revoked if the customer does not duly meet his payment obligations. The seller undertakes to release the securities to which the seller is entitled at the customer’s request when their total sales value exceeds the sum of all outstanding claims of the seller from the business relationship by more than 10% (or by more than 50% if there is a risk of realisation). The choice of the securities to be released is incumbent on the seller. Upon settlement of all claims of the seller from delivery transactions, the ownership of the reserved goods and the assigned claims shall pass to the buyer. The selection of the securities to be released shall be incumbent on the seller.
8 Warranty for material defects and guarantee
8.1. The warranty (liability for defects) shall be determined in accordance with statutory provisions subject to the following provisions.
8.2. A guarantee only exists for the goods delivered by the seller if this has been expressly given. Customers will be informed of the warranty conditions before the order process is initiated.
8.3 If the customer is an entrepreneur, he shall inspect the goods without delay, notwithstanding any statutory obligations to give notice of defects, and shall notify the supplier in writing of any recognisable material defects without delay, at the latest within two weeks of delivery, and of any non-recognisable material defects without delay, at the latest within two weeks of discovery. Deviations in quality, weight, size, thickness, width, finish, pattern and colour that are customary in the trade and permissible in accordance with quality standards or minor deviations are not defects.
8.4 If the customer is an entrepreneur, the choice shall be between rectification or subsequent delivery of defective goods by the seller.
8.5 Notwithstanding the liability provisions of these GTC, material defects shall become statute-barred one year after the transfer of risk for customers who are entrepreneurs, unless longer periods are prescribed by law, in particular in the case of special provisions for the recourse of the entrepreneur. In the case of used goods, the warranty of customers who are entrepreneurs is excluded.
8.6 If the customer, who is an entrepreneur, has used the defective item within the meaning of § 439 para. 3 BGB (German Civil Code) in accordance with its type and intended use, the Seller shall not be obliged, subject to an express agreement and without prejudice to the other warranty obligations, to reimburse the Customer for the necessary expenses for removing the defective item and installing or attaching the repaired or delivered defect-free item. Accordingly, the Seller is also not obliged to reimburse expenses for the removal of the defective item and the installation or fitting of the repaired or delivered defect-free item within the scope of a recourse by the customer within the supply chain (i.e. between the customer and its customers).
9. liability
9.1. The following exclusions and limitations of liability shall apply to the Seller’s liability for damages, without prejudice to the other statutory prerequisites for claims.
9.2. The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which jeopardises the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the customer regularly relies. In this case, however, the Seller shall only be liable for the foreseeable damage typical for the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those referred to in the preceding sentences.
9.4. The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect after the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5. Insofar as the liability of the Seller is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.
10. storage of the text of the contract
10.1. The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.
10.2. The seller will also send the customer an order confirmation with all order data to the e-mail address provided by the customer. Together with the order confirmation, but at the latest upon delivery of the goods, the customer shall also receive a copy of the General Terms and Conditions together with the cancellation policy and the information on shipping costs as well as delivery and payment terms. If you have registered in our shop, you can view your orders in your profile area. In addition, we store the text of the contract but do not make it accessible on the internet.
10.3 Customers who are entrepreneurs may receive the Contract Documents by email, in writing or by reference to an online source.
11. final provisions
11.1. If the buyer is an entrepreneur, the place of performance shall be the seller’s registered office, subject to other agreements or mandatory statutory provisions, while the place of jurisdiction shall be at the seller’s registered office if the customer is a merchant, a legal entity under public law or a special fund under public law or if the buyer does not have a general place of jurisdiction in the seller’s country of domicile. The right of the seller to choose another permissible place of jurisdiction remains reserved.
11.2 In the case of entrepreneurs, the law of the [Bundesrepublik Deutschland / Republik Österreich] shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods, as long as no mandatory statutory provisions conflict with this.
11.3. The contractual language is German.
11.4. Plattform der Europäischen Kommission zur Online-Streitbeilegung (OS) für Verbraucher: http://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.
General Terms & Conditions
for the
2nd International OTC-Symposium
1. Acceptance of the Terms
The Event is organised by D&F Sweets GmbH, by Winkler und Dünnebier Süßwarenmaschinen GmbH, and Norevo GmbH (‘Organizers’).
By registering for the event, you are agreeing to these terms, which form a legal contract between organizers, and the registered attendee and/or participant (“you”). If you are registering on behalf of another person, it is your responsibility to ensure that the person attending is aware of these terms and accepts them, and by completing the registration, you are warranting that you have made the attendee aware of these terms and that they have accepted these terms.
2. Modification of this terms of use
We reserve the right to change or modify these terms and conditions at any time. You are responsible for reviewing these terms before participating in a seminar.
3. Registration
The confirmation email that we send out immediately after the receipt of the registration merely serves to inform you that you have registered for this event and does not represent an acceptance of your booking. Before acceptance, we first must check the availability of free capacity for your attendance.
4. Services
4.1 D&F regularly organizes extensive training programs and seminars on diverse topics of confectionery technology. Our experienced staff covers the specified topics in a comprehensive and effective manner – in theory as well as in practice. Our development laboratory including a diverse range of confectionery production equipment, our seminar rooms, and our teaching materials are available to you at our training center in Aachen-Oberforstbach, Germany.
We support you with our expertise in diverse areas of confectionery production, advise you on the selection of machines, and analyse raw materials as well as finished products.
In addition, we develop new products according to your specifications or manufacture small batches for marketing or test purposes.
4.2 Winkler und Dünnebier Süßwarenmaschinen GmbH is one of the leading global manufacturers of confectionery machines. As a specialist for Moulding plants, we can cover the entire spectrum of deposited sweets with different applications and throughputs.
Over decades, we have continued to develop our product portfolio and adapt it to the changed
tailored to customer needs. With our innovative solutions and quality technologies,
today we are internationally synonymous with precision for the envelope and hygiene sector,
Speed and reliability.
4.3 Norevo GmbH is an internationally established supplier of natural raw materials and a producer of specialty ingredients for applications in the food, confectionery, beverage industries, the pharma, and cosmetic sectors as well as technical applications. From natural raw materials such as gum arabic, agar agar, honey, agave syrup, licorice extract and waxes, to tailor-made qualities and Norevo’s professional range of Confectionery Performers, we offer natural products and functional ingredients along with technological know-how, development support and technical assistance.
5. Locations
Symposium: Hotel Quellenhof, Monheimsallee 52, 52062 Aachen – Germany
Application demo: D&F Sweets, Hirzenrott 6, 52076 Aachen – Germany
Location may be changed if necessary.
6. Safety and Security during application demonstration
To comply with the health and safety regulations and for your own safety, all participants are required to wear safety shoes, a head cap and an overall throughout the course. All courses and assessments require participants to be in good health.
7. Liability / Insurance Coverage
We guarantee that, during the application demonstrations, D&F-equipment will be of satisfactory quality but do not guarantee that the materials will work error-free. We guarantee that we will perform any services provided with reasonable skill and care. These warranties are provided in lieu of all other warranties expressed or implied which are hereby excluded in the fullest extent permitted by law. Our liability for direct losses arising out of our negligence (other than in respect to liability for death or personal injury), breach of contract or any other cause of action arising from or in connection with this agreement shall be limited to the total price paid for the “Seminar Package” as detailed on the application Form. Other than in respect to liability for death or personal injury arising from our negligence, we shall not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of profits, loss of revenue, loss of opportunity or your liabilities to third parties) which you may suffer from or in connection with this Agreement.
The organizers shall not be liable for any direct, indirect, special, incidental, or consequential costs, damages or losses arising directly or indirectly from the seminar or other aspect related thereto or in connection with this agreement. The seminar does not include any insurance. To avoid unnecessary costs, it is advisable to take out seminar or travel cancellation insurance or consider obtaining a package policy comprising luggage, accident, civil-liability, and health insurance.
8. Participation fee
8.1. To ensure the efficiency of our courses, the number of participants is limited. Therefore, registrations will be considered in the order of their entry. Notification of your registration confirmation is accompanied by the corresponding invoice.
8.2. Participation fees exclude the legal value-added-tax (VAT) in the amount of 7 percent for the accommodation and 19 percent for the catering.
9. Order process and conclusion of contract
9.1. The customer can select products from the seller’s range without obligation and collect them in a so-called shopping basket via the [in den Warenkorb] button. Within the shopping basket, the product selection can be changed, e.g. deleted. Subsequently, the customer can proceed to the completion of the order process within the shopping basket via the button [Weiter zur Kasse].
9.2. By clicking the [zahlungspflichtig bestellen] button, the customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time and use the browser function “back” to return to the shopping basket or cancel the ordering process altogether. Required information is marked with an asterisk (*).
9.3. The seller then sends the customer an automatic confirmation of receipt by e-mail in which the customer’s order is listed again and which the customer can print out using the “Print” function (order confirmation). The automatic acknowledgement of receipt merely documents that the seller has received the customer’s order and does not constitute acceptance of the application. The purchase contract is only concluded when the seller has dispatched or handed over the ordered product to the customer within 2 days or has confirmed the dispatch to the customer within 2 days with a second e-mail, express order confirmation or sending of the invoice. Acceptance may further be effected by a request for payment sent by the Seller to the Customer and at the latest by the completion of the payment transaction. In the event of several acceptance procedures, the earliest acceptance time shall be decisive. If the seller does not accept the customer’s offer within the acceptance period, no contract is concluded and the customer is no longer bound by his offer.
9.4 In the case of customers who are companies, the aforementioned period for dispatch, handover or order confirmation is seven days instead of two.
3.5. If the seller allows payment in advance, the contract is concluded with the provision of the bank details and request for payment. If the payment has not been received by the Seller within 10 calendar days after sending the order confirmation despite the due date even after a renewed request, the Seller shall withdraw from the contract with the consequence that the order shall lapse, and the Seller shall not be obliged to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the item in the case of advance payment is therefore made for a maximum of 10 calendar days.
10. Non-attendance / Cancellation
If attendance is not possible despite a binding application, the organizers must be informed in writing without delay.
10.1. As an alternative to cancelling the seminar participation entirely, the applicant is offered the following option as a special service:
– Nomination of a substitute participant, who will take the original applicant’s place at the
seminar with all the rights and obligations this entails.
10.2. If cancellation of a seminar booking takes place before 3rd April 2024, only a processing fee of € 50 will be due. Later cancellation will incur the following charges:
-
Cancellation up to six weeks before (after 14.08.24): 25 % of the seminar fee;
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Cancellation up to three weeks before (after 04.09.24): 50 % of the seminar fee;
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Cancellation up to two weeks before (after 11.09.24): 75 % of the seminar fee;
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Cancellation within one week / no-show (after 18.09.24): 100 % of the seminar fee
11. Cancellation of seminars by the organizers
The organizers reserve the right to cancel an event up to 1 week before if the number of applications is too low or if another compelling reason arises, such as force majeure (e.g. Corona virus) or other organisational and/or economic reasons (for instance: illness of staff, no replacement of the speaker). Seminar fees that have already been paid will be reimbursed in full by bank transfer.
Any further claims for travel expenses or other costs are excluded.
12. Accommodation
The seminar fee does not include accommodation.
A limited number of rooms is reserved in the hotel Quellenhof, where the symposium will be held.
Rooms can be booked staring 8 weeks prior to the event under the keyword “OTC Symposium” by phone +49 241 9132 950, by email via reservierungen@parkhotel-quellenhof.de or via the website www.parkhotel-quellenhof.de.
13. Transportation
Transportation from and to the hotel Quellenhof will not be provided.
A bus transfer from the hotel to the live demonstration at the D&F Sweets lab facility and back to the hotel is included in the price.
14. Course organisation
The Organizers are to plan the contents, schedules, and processes of its seminars at their discretion. Nonetheless, the organizers strive to adhere to the times and contents published in the published seminar program. The organizers reserve the right to divide or combine seminars or to change seminar lecturer(s) as required by educational or organizational requirements. If the original speakers are unable to attend, the organizers will provide a substitute speaker. The use of substitute speakers does not constitute a valid reason for cancellation if the overall character of the event remains unchanged.
15. Data protection
15.1 The list of participants will be shared by organizers of the event.
15.2 Information & Communication
Organizers may:
-
Use your information to provide the materials to you and otherwise perform our
obligations and enforce our rights under this agreement;
-
Use your information to inform you about other courses, products or services which
may be of interest to you;
-
Use your information to inform you of feedback, examination and / or assessment
results
You have the right to opt-out of those communication.
15.3 Usage of Photographic and Video Material taken during the Event
We apply the so-called “Legitimate interest” (Article 6 (1) (f) GDPR) in the preparation and publication of photos. If the depicted person has commissioned the recordings himself ( i.e. in the preparation of portrait shots), this does not represent a special reason for data protection. Processing of such data is still permitted without separate consent.
If the event images are to be published for advertising and marketing purposes, the organizers should either obtain consent from the depicted persons or conclude a contract with them.
16. Intellectual Property
All intellectual property rights in the course materials (content, text, images and video files, documentation (inc. PowerPoint presentations) and the speeches made by presenters are and will remain the intellectual property of the organizers, whether adapted, written for, or customised for the client or not.
You are not authorised to:
(i) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Webinar without prior written permission;
(ii) record on video or audio tape, relay by videophone without the Organizers’ authorization
(iii) remove any copyright or other notice of the Organizers on the Course Materials;
(iv) copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use the Organizers’ content in any way except for your own personal, non-commercial use. Any other use of content requires the prior written permission of the Organizers.
In the event of non-compliance, we will immediately terminate these terms and conditions with you and cease to provide you with any Services.
17. Duration and Termination
18. Applicable law
This agreement shall be construed and governed in accordance with the laws of Federal Republic of Germany. The German courts shall have the non-exclusive jurisdiction to determine any question or dispute arising in connection with this agreement.
